Maître Emeline DUBOIS

Avocat au barreau d'Annecy

Compétences : Droit commercial, des affaires et de la concurrence, Droit des sociétés, Droit international et de l'Union européenne, Droit pénal, Droit du numérique et des communications, Droit de la protection des données personnelles

Barreau : Annecy

Adresse : 1 Rue de l'Industrie 74000 ANNECY

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Publié le 25/11/2025

La preuve de la communication des CGV : une exigence sous-estimée

Article juridique - Droit commercial, des affaires et de la concurrence

Par Me Emeline DUBOIS

La preuve de la communication des CGV : une exigence sous-estimée

La plupart des litiges sur les CGV naissent d’un défaut de preuve.

Le fournisseur estime les avoir communiquées ; le client affirme ne jamais les avoir vues.

Pour garantir l’opposabilité des CGV :

– privilégier les envois en PDF, version datée,

– recourir à un système de signature électronique capturant l’ensemble des documents,

– annexer les CGV à chaque devis ou offre commerciale,

– conserver une traçabilité systématique (historique, archivage centralisé).

Une entreprise peut perdre un litige pourtant justifié parce qu’elle ne parvient pas à prouver la version applicable au jour de la commande. La preuve constitue la première ligne de défense.