Maître Anne DAULT

Avocat au barreau de Nantes

Compétences : Droit commercial, des affaires et de la concurrence, Droit des sociétés, Droit immobilier, Droit de la santé

Barreau : Nantes

Adresse : 1 rue du Guesclin 44000 NANTES

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Publié le 09/06/2022

E-commerçants: une mise à jour s’impose

Article juridique - Droit commercial, des affaires et de la concurrence

Par Me Anne DAULT

E-commerce : une mise à jour s’impose !

La transparence et la protection des consommateurs en première ligne, ou la transposition de la Directive Omnibus

Site e-commerce : De nouvelles obligations depuis le 28 Mai 2022 !!! #commerce #vente #électronique

Des mises à jour des sites e-commerce sont donc à prévoir ….!

Le décret du 25 mars 2022 relatif aux obligations d’information précontractuelle et contractuelle des consommateurs et au droit de rétractation apporte son lot de nouvelles obligations, désormais 15 contre 6 auparavant

Parmi celles-ci, notamment :

Votre site devra contenir un formulaire de rétractation dont le texte est strictement encadré par le décret, ce formulaire devra contenir l’adresse électronique du fournisseur. et aussi,
l’identification du vender
les moyens garantissent au consommateur d’être en mesure de conserver ses échanges écrits avec le professionnel sur un support durable, y compris la date et l’heure de ces échanges
les modalités de paiement, de livraison et d’exécution prévues dans le contrat
les modalités de traitement des réclamations
la garantie légale de conformité, la garantie des vices cachés et toute autre garantie légale applicable
la garantie commerciale et le service après-vente les conditions de résiliation, pour les contrats à durée indéterminée ou à tacite reconduction, ainsi que la durée de ceux-ci
pour les contenus et services numériques, la fonctionnalité des biens concernés, leur compatibilité et interopérabilité, ainsi que les mesures de protection technique applicables
les coordonnées du ou des médiateurs auxquels le consommateur peut s’adresser les éventuels codes de conduite applicables au contrat et les moyens d’en obtenir une copie
la durée minimale des obligations contractuelles du consommateur
l’éventuelle caution et autres garanties financières dues par le consommateur