Maître Nathalie PREGUIMBEAU

Avocat au barreau de Limoges

Compétences : Droit de la famille, divorce, séparation, Droit pénal, Droit routier et de la circulation routière, Réparation du préjudice corporel, Droit du travail et social

Barreau : Limoges

Adresse : 61 Boulevard Gambetta 87000 LIMOGES

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Publié le 29/11/2023

Résiliation sans frais des abonnements d’accès internet ou téléphoniques et dossier de surendettement

Article juridique - Droit du crédit et de la consommation

Par Me Nathalie PREGUIMBEAU

Résiliation sans frais des abonnements d’accès internet ou téléphoniques et dossier de surendettement

Publication du Décret n° 2023-1100 du 27 novembre 2023 relatif aux modalités de résiliation anticipée d'un contrat de services de communications électroniques par un consommateur en situation de surendettement.

Depuis le 1er janvier 2023, le code de la consommation a été modifié (article L224-37-1) afin de permettre la résiliation anticipée et sans frais d’un contrat d’accès internet ou téléphonique.

Cet article renvoyait à un décret d’application.

Le décret vient d’être publié.

La demande de résiliation anticipée est possible aux conditions suivantes :

L’abonnement doit avoir été souscrit au moins trois mois avant la demande de surendettement
La demande de surendettement doit avoir été déclarée recevable
La demande est présentée à l’opérateur avec le justificatif de cette recevabilité par la commission de surendettement des particuliers
La demande peut être formulée par voie électronique ou postale
Le fournisseur peut demander la production d’un justificatif d’identité et le justificatif de la date de dépôt de la demande de surendettement

Cette disposition est applicable dès à présent.