Maître Raymond AUTEVILLE

Avocat au barreau de La Martinique

Avocat titulaire d'un certificat de spécialisation en Droit immobilier

Compétences : Droit immobilier, Droit des assurances, Baux commerciaux et professionnels, Droit de la famille, des personnes et de leur patrimoine, Droit du dommage corporel, Droit de la santé, Droit commercial, des affaires et de la concurrence, Droit du crédit et de la consommation, Mesures conservatoires, Droit du travail, Urbanisme, Procédure civile, Procédure d'appel, Droit pénal

Barreau : Martinique

Adresse : 51 rue Lazare CARNOT 97200 FORT DE FRANCE

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Responsabilité d'une agence de voyages

Article juridique

Par Me Raymond AUTEVILLE

Les clients d'une agence de voyages ont acheté un circuit du Panama au Guatemala avec correspondance aux États-Unis. En raison des formalités trop longues concernant les bagages sur le sol américain les clients ont manqué leur correspondance et sont arrivés avec un jour de retard manquant ainsi une excursion essentielle.

La Cour d'Appel de Chambéry a décidé que l'agence de voyages a engagé sa responsabilité, sur le fondement de l'article L. 211-17 du Code du tourisme.

En effet, elle n'a pas informé ses clients du fait que les bagages n'étaient pas transférés directement d'un avion à l'autre mais sont soumis à des formalités obligeant leurs propriétaires à les reconnaître comme les leurs.

Le préjudice matériel a été évalué à 800 euros par client et le préjudice moral à 500 euros.

(CA Chambéry, 2e civ., 4 janv. 2011 : JurisData n° 2011-002569)