Maître Valérie CUNHA

Avocat au barreau de Nice

Avocat titulaire d'un certificat de spécialisation en Droit du travail et social

Compétences : Droit du travail et social, Droit du dommage corporel, Droit de la famille, des personnes et de leur patrimoine, Droit immobilier, Droit du crédit et de la consommation, Procédure d'appel, Procédure civile, Droit des sociétés

Barreau : Nice

Adresse : 17 Avenue Edouard VII 06500 MENTON

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Publié le 16/01/2018

Signalez un dysfonctionnement avec les opérateurs/réseaux fixes, mobiles, internet et postaux c'est simple comme l'ARCEP

Evènement/Actualité institutionnelle

Par Me Valérie CUNHA

Signalez un dysfonctionnement avec les opérateurs/réseaux fixes, mobiles, internet et postaux c'est simple comme l'ARCEP

Depuis fin 2017, l’Autorité de régulation des communications électroniques et des postes (Arcep), met à disposition des particuliers ainsi que des entreprises et des collectivités, une plateforme en ligne qui permet de signaler les dysfonctionnements rencontrés avec les opérateurs/réseaux fixes, mobiles, internet et postaux.

Mais attention car si cette démarche permet de signaler les difficultés rencontrées elle ne permet pas de résoudre les litiges ou d'obtenir une indemnisation pour le préjudice subi.

Pour cela et pour obtenir des renseignements sur les aides dont vous pouvez bénéficier pour ce type de litige, vous pouvez consulter le site de la DGCCRF ou notre Cabinet qui vous assistera dans toutes vos démarches.

Pour plus d'information consulter le site economie.gouv.fr